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The question this answers

What to write down when there's a problem with a neighbor

These go both directions, and the same person can end up in both of them. A list written only for the one raising it would be half a list.

A short note the same night is worth more than a careful one next month. Write the short one.

Whichever direction it's going

  • The date, and the times. Start and end — not "late".
  • Where you were, and where it was coming from.
  • What you could hear, see or smell, in plain words, without deciding who's at fault in the note itself.
  • Who else was there.
  • Any message sent that day — to them, to a friend, to anyone — kept with its date on it.

If you're the one raising it

  • Every time you raised it, and how: in person, a note, a message, a phone call, a form.
  • Any reference number you were given, and who gave it to you.
  • What you were told would happen next, written down the day you were told.
  • The nights when nothing happened. A log with only the bad nights in it can't show how often — it can only show that it happened.

If it's being raised about you

  • The date you were first told, and who told you.
  • What exactly was put to you — the wording, not your summary of it.
  • What you were doing at the times named, and anything ordinary that happens to date it: a receipt, a photo, a message you sent.
  • Anything you changed, and the date you changed it.
  • Anything you sent back, and the date it went.

Where to go next

The words on this page: Contemporaneous note · Reconstruction · Complaint record · Duration log

The worked case: 002Accused of the noise, from the other side of the fence

The other checklists: when a repair goes wrong · when work on your home goes wrong · Plain English

A checklist of what to record. It doesn't say what any of it means for a particular situation, and nothing here is legal advice.