How we handle health information

1 · What health information can end up here

Only what you choose to write or upload. We never collect health information from anywhere else, and we never buy it, receive it from another company, or infer it about you.

In practice it might include:

• Something you describe in an entry — an injury, a symptom, how something affected your sleep or your health
• A photograph you upload, including a photo of an injury
• A medical bill, a letter from a clinic, or an appointment date you record
• A note about how a dispute has affected you

We do not tag any of this as “health information” behind the scenes, and we do not sort or classify your record by it. Your entries are your entries.

2 · We ask before we store it

We ask the first time there is something in your record to ask about — the first file you attach, or the first entry you write words in, whichever comes first. It is its own question with its own two answers, it is never answered for you, and it is never bundled into accepting our Terms.

We ask once. However you signed in, and whichever answer you give, you are not asked again.

If you say yes, we record the date and the version of this page you agreed to, so we can both tell later exactly what was agreed and when.

If you say no, leave health details out of your record. The app cannot tell what is health information, so anything you write or attach is kept — saying no does not filter or remove it, and nothing you have already written is affected. If something you have added includes health details, you can delete it from that entry.

You can change your answer at any time on your account page. Your consent history is kept as a record that nothing in the app can edit or backdate, so that what you agreed to and when stays provable. It is deleted only when your whole account is.

3 · Who can see it

No other account can see it. Our own servers read your record only to do the jobs our Privacy Policy describes — filing mail you send to your case, building your case file, the daily backup and the deletion schedule — and there is no screen in the product that lets anyone at BuildMyEvidence open it.

Your record is protected at the database level, not just in the app — the rules are enforced by the database itself, so one account cannot read another account’s rows even if the app were asked to. Photographs and files are stored privately and can only be opened through short-lived links generated for your account.

4 · How it is protected

Information stored on your account is encrypted in transit and at rest by our hosting providers, who hold the keys. It is not end-to-end encrypted: our service can read it in order to run it. Our daily backup is encrypted by us before it leaves our machine, and the company that stores it cannot read it.

We say this only about information that has reached our servers. Anything held temporarily in your own browser is on your device, not ours — we cannot encrypt what we never receive, and we do not claim to.

If you are using a shared or work computer, sign out when you finish.

5 · What we never do

• We never sell your information. Not health information, not anything else.
• We never share it for advertising. There are no advertising or tracking pixels anywhere in BuildMyEvidence — no Meta, Google Ads, TikTok, LinkedIn, Snap or Pinterest tags. This is not a policy we intend to follow; it is a fact about the code.
• We do not run analytics that can see your health information.
• We never use your information to train AI models.
• We never contact anyone on your behalf. The other side in your dispute is never notified by us. Nothing from your case goes to anyone in the dispute unless you send it.

6 · How long we keep it

We keep your record for as long as your account exists, because that is the point of it — a dispute can run for years, and a record you cannot go back to is no record at all.

A case is never removed on a clock of its own. An account ends only through going unused. A free account that hasn't been signed into or used for 12 months is closed, and its records are deleted. We email you 30 days and 7 days before, with a link to take everything out. Signing in keeps it open. An account with a paid case is never closed for going unused. If either email cannot be sent, nothing is closed. The full wording is in section 6 of the Terms, and it means the same thing there as it does here.

You can delete your whole account at any time from your account page. That removes your record, your entries, your photographs and files, the people you named, your notes and your consent history. The same page offers you a download of your own record first, because it is yours. There is no undo; the only copies left are the backups section 7.4 of our Privacy Policy describes.

7 · Where your information is stored

Our databases and file storage are hosted in the United States.

8 · Changes to this page

If we change how we handle health information, we will change the effective date at the top and ask for your agreement again where that is appropriate. Your previous agreements stay on record with the version they applied to.

9 · Contact

Questions about anything on this page: support@buildmyevidence.comCopy

BuildMyEvidence is operated by Highfield Digital, Inc.
Mailing address: 3801 N Capital of Texas Hwy, Ste E240-4005, Austin, TX 78746