The letters
Letters for both sides, filled from your record.
Writing to the other side is where most people stall. The facts are in your record already: names, dates, amounts, what happened in order. The letters put them in the right place, and leave what you want for you to write.
How they work
Pick a letter. There are 84, for raising a dispute and for answering one.
It fills in the facts from your case: names, dates, amounts and the entries it refers to.
The ask is left blank. No figure, date or remedy is written for you. What you want is yours to decide.
You read it, change it, and send it yourself. Nothing is sent for you.
It goes back into the record. When you send it, it’s added as a dated item. Every case can have its own email address. Once you’ve turned it on with Copy in the case’s “Email it in” box, the emails you write from your case carry it in BCC.
Eight letters for the person answering
Someone answering doesn’t escalate. They respond. These eight cover the ways people do:
- Acknowledge, and say when you’ll answer
- Ask exactly what is being said
- Answer with the record
- Correct one thing
- Answer “you didn’t do it”
- Answer an amount charged against you
- Send what was asked for
- Not agreeing, and staying in it
Each has a guide: If it’s being raised against you.
What the letters won’t do
They don’t name laws or tell you what to ask for. They state what your record shows.
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