A parent's care
Worried about a parent's care. Keep a record of what you see.
When someone you love is in care, concerns build slowly: a fall nobody mentioned, meals left untouched, staff you can't reach. Writing each visit down, with dates and photos, turns worry into a record you can hand to the people responsible.
Last updated Oct 6, 2026
You have concerns about the care
- Each visit: date, time, what you saw, who you spoke to
- Photos, taken with care for your parent's dignity and privacy
- Calls with staff: date, who, what was said
- Changes to medication or the care plan you were told about
- Every concern you raised, and the reply
Your own decisions are being questioned
Sometimes it's the family member managing care who is asked to explain: by the facility, or by another relative.
- What you've been asked, by whom, and when
- The decisions you made, and the date of each
- What you were told by staff at the time
- Messages with the family and the facility, in full
Health information in a case is handled as set out on the health data privacy page. Only your account can see your case.
How it works
One record, either way round.
Everything in one place. Your own notes, photos, files, emails, pasted texts and voice notes go into one dated register for this case.
Two dates on every entry. When it happened, and when you wrote it down. The second date can’t be changed, not by you and not by us.
Letters for both directions. 84 letters, eight of them written for the person answering. Each one fills in the facts from your record and leaves the ask blank. What you want is yours to write. Nothing is sent for you, and when you send one, it goes back into the record as a dated item.
Emails go into the case. Every case can have its own email address. Once you’ve turned it on with Copy in the case’s “Email it in” box, the emails you write from your case carry it in BCC. Emails you forward from your own sign-in address file themselves; anything else waits in Mail waiting until you check it.
Get an AI to help, if you want to. Copy a ready-made request into your own AI and bring the answer back. When it comes back as a letter draft, BuildMyEvidence checks its dates, amounts, item numbers and names against your record. There is no AI inside BuildMyEvidence.
One case file at the end. A cover, a one-page summary, the contents, then the record, numbered and dated, with every file at the back. The summary page also downloads on its own.
What it costs
Free to build. $59 once, when you want the finished file.
Building the record is free, for as long as you need it. So is reading every page of the case file, downloading any single file, and taking everything out: every file you’ve added, each with its fingerprint. You pay $59 once per case when you want to download the finished case file, the summary page or the itemized packs. No subscription. Nothing renews.
What it won’t do
It won’t tell you what happened, who’s right, or what to ask for. It doesn’t give legal advice. It keeps the record that anyone advising you would want to see.
Questions
- Who can I go to?
- Every state has a long-term care ombudsman program that helps residents and families, free of charge. They'll want to know what you saw, and when.
- Can I take photos?
- Check the facility's rules, and ask your parent where you can.
- I live far away.
- Ask the family members who visit to send you a dated note or photo after each visit. Each one goes into the record.
Related
BuildMyEvidence works for any situation where you need a clear, dated record.