Contractor dispute
Building work that went wrong, written down from the start.
Most contractor disputes are about three things: what was agreed, what was done, and what was paid. Homeowner or contractor, the answer sits in the contract, the photos, the payments and the messages. Kept together and in order, they tell the story of the job.
Last updated Oct 10, 2026
You're the homeowner
- The contract, the quote, any plans, and every change agreed along the way
- Every payment: date, amount, how it was paid, what it was for
- Dated photos of the work at each stage, and of each problem
- Every message about start dates, delays and the work itself
- The days nobody turned up
- Reports or quotes from anyone else who looked at the work
A customer says your work wasn't done
- The signed scope, and every change the customer asked for, with dates
- Photos of finished work, taken as you went
- Invoices sent, payments received, and what's outstanding
- Messages about access, materials and delays on either side
- Inspections or sign-offs, with dates
Add the contract as a key document. Key documents sit in their own place, apart from the record. “One thread” pulls out everything between you and one person, oldest first.
How it works
One record, either way round.
Everything in one place. Your own notes, photos, files, emails, pasted texts and voice notes go into one dated register for this case.
Two dates on every entry. When it happened, and when you wrote it down. The second date can’t be changed, not by you and not by us.
Letters for both directions. 84 letters, eight of them written for the person answering. Each one fills in the facts from your record and leaves the ask blank. What you want is yours to write. Nothing is sent for you, and when you send one, it goes back into the record as a dated item.
Emails go into the case. Every case can have its own email address. Once you’ve turned it on with Copy in the case’s “Email it in” box, the emails you write from your case carry it in BCC. Emails you forward from your own sign-in address file themselves; anything else waits in Mail waiting until you check it.
Get an AI to help, if you want to. Copy a ready-made request into your own AI and bring the answer back. When it comes back as a letter draft, BuildMyEvidence checks its dates, amounts, item numbers and names against your record. There is no AI inside BuildMyEvidence.
One case file at the end. A cover, a one-page summary, the contents, then the record, numbered and dated, with every file at the back. The summary page also downloads on its own.
What it costs
Free to build. $59 once, when you want the finished file.
Building the record is free, for as long as you need it. So is reading every page of the case file, downloading any single file, and taking everything out: every file you’ve added, each with its fingerprint. You pay $59 once per case when you want to download the finished case file, the summary page or the itemized packs. No subscription. Nothing renews.
What it won’t do
It won’t tell you what happened, who’s right, or what to ask for. It doesn’t give legal advice. It keeps the record that anyone advising you would want to see.
Questions
- They've stopped answering. What now?
- Keep writing to them, and keep each message in the record. The days with nothing back are counted for you.
- Do I need an inspector's report first?
- Not to start the record. If someone else looks at the work, their report goes in with the date it was written.
- Is this for contractors too?
- Yes. A contractor answering a complaint keeps the same kind of record from the other side.
Related
BuildMyEvidence works for any situation where you need a clear, dated record.