Consumer complaint
Something you paid for went wrong. Keep the whole story in one place.
A faulty product, a repair that keeps failing, a refund that never comes. These drag on because every call starts from the beginning. A record means the beginning is always written down, and you can point to it.
Last updated Oct 6, 2026
You're the customer
- The receipt, the order confirmation and any warranty
- Dated photos or video of the fault
- Every call: date, who you spoke to, any case number, what they promised
- Every email and chat, saved in full
- Each time it went back for repair, and what came back
A customer has complained about your business
- The order, what was supplied, and when
- Your terms, as they stood on the day of the sale
- Every message with the customer, both ways
- What you offered to put it right, and when
- Any returns, repairs or refunds made
“Promises, and what came after” lays out what each side said they'd do, and what's on the record since.
How it works
One record, either way round.
Everything in one place. Your own notes, photos, files, emails, pasted texts and voice notes go into one dated register for this case.
Two dates on every entry. When it happened, and when you wrote it down. The second date can’t be changed, not by you and not by us.
Letters for both directions. 84 letters, eight of them written for the person answering. Each one fills in the facts from your record and leaves the ask blank. What you want is yours to write. Nothing is sent for you, and when you send one, it goes back into the record as a dated item.
Emails go into the case. Every case can have its own email address. Once you’ve turned it on with Copy in the case’s “Email it in” box, the emails you write from your case carry it in BCC. Emails you forward from your own sign-in address file themselves; anything else waits in Mail waiting until you check it.
Get an AI to help, if you want to. Copy a ready-made request into your own AI and bring the answer back. When it comes back as a letter draft, BuildMyEvidence checks its dates, amounts, item numbers and names against your record. There is no AI inside BuildMyEvidence.
One case file at the end. A cover, a one-page summary, the contents, then the record, numbered and dated, with every file at the back. The summary page also downloads on its own.
What it costs
Free to build. $59 once, when you want the finished file.
Building the record is free, for as long as you need it. So is reading every page of the case file, downloading any single file, and taking everything out: every file you’ve added, each with its fingerprint. You pay $59 once per case when you want to download the finished case file, the summary page or the itemized packs. No subscription. Nothing renews.
What it won’t do
It won’t tell you what happened, who’s right, or what to ask for. It doesn’t give legal advice. It keeps the record that anyone advising you would want to see.
Questions
- They keep promising to call back.
- Write each promise down with its date. Whether the call came is then on the record too.
- Where should I complain?
- It depends on the business and your state. BuildMyEvidence doesn't choose for you. Whoever you go to will want the record in order.
- I run a small business. Is this for me?
- Yes, one dispute at a time. Choose “answering it” on the first screen.
Related
BuildMyEvidence works for any situation where you need a clear, dated record.